On standard practice and half sets in ‘D’ sold in the United Kingdom usually no deposit is required. On other instruments sold in the UK and on instruments sold abroad a deposit of 25% with the order is required./p>
Pipes are supplied in full working order, and are guaranteed for materials and workmanship.
I consider it part of the after-sale service to give all the necessary help to keep pipes made by me in working order. It is a different case for pipes made by other makers. Because of the, sometimes very different characteristics of the instruments, it may take a considerable time to fit reeds for them or otherwise bring them back into playing condition. This, unfortunately, will be reflected in the charges.